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Smileback
SmileBack - read-only CSAT reviews, NPS responses and project surveys for QBR summaries, detractor follow-up and technician coaching
Installation
Install this plugin individually:
/plugin marketplace add wyre-technology/msp-claude-plugins --plugin smileback Or install all MSP plugins at once:
/plugin marketplace add wyre-technology/msp-claude-plugins Features
- Csat Qbr Summary
- Detractor Follow Up
- Technician Csat
Skills
This plugin provides 4 skills that teach Claude about Smileback:
| Skill | Description |
|---|---|
csat-qbr-summary | Building a per-client customer-satisfaction section for a QBR or account review from SmileBack: resolving the client, pulling a quarter of CSAT reviews and NPS responses, computing satisfaction, response rate and NPS with period-over-period change, reading project survey results, picking representative comments, and the sample-size and data-protection caveats that keep the numbers honest. |
detractor-follow-up | Finding and triaging unhappy customers in SmileBack: negative and neutral CSAT reviews on recent tickets and NPS detractors, enriching each with the ticket, board, technicians and comment, spotting repeat detractors and at-risk clients, checking what follow-up SmileBack already records, and handing each case to the PSA because SmileBack's API cannot record a follow-up. |
technician-csat | Reporting CSAT by technician and by PSA service board from SmileBack: mapping reviews to the agents and boards on each ticket, per-tech response rate and satisfaction with minimum sample sizes, handling tickets credited to several agents and techs who have left, surfacing praise for recognition and negatives for coaching, and keeping the output fair enough to use in a one-to-one. |
api-patterns | The SmileBack tool surface as exposed through Conduit: the 12 read-only tools over the Data Replication API v3, the five-header credential (OAuth2 password grant run by the server), the US/EU region, Conduit access tiers (all read, none admin-gated), limit/offset pagination, response truncation, client-side filtering because the API has no per-company or date-range filter, the error vocabulary, and the personal data the responses carry. |
Agents
This plugin provides 1 agent for autonomous task execution:
| Agent | Description |
|---|---|
smileback-qbr-analyst | Use this agent when an account manager or vCIO needs the customer-satisfaction section of one or more QBRs built from SmileBack: per-client CSAT, response rate, NPS, board breakdown, representative comments and open detractors, compared with the previous quarter. |
Commands
Available slash commands:
| Command | Description |
|---|
API Reference
| Base URL | |
| Authentication | |
| Rate Limit | |
| Documentation |
Example Usage
Using Skills
/skill smileback:csat-qbr-summary
Building a per-client customer-satisfaction section for a QBR or account review from SmileBack: resolving the client, pulling a quarter of CSAT reviews and NPS responses, computing satisfaction, response rate and NPS with period-over-period change, reading project survey results, picking representative comments, and the sample-size and data-protection caveats that keep the numbers honest.